Frequently Asked Questions
Q. I just received my card; do I need to call to activate it?
Answer: For your convenience, your card has already been activated.
Q. Does each family member need to have their own card?
Answer: No, your card is valid for all family members in your household.
Q. How do I use my card benefits?
Answer: Simply present your card with your prescription to the pharmacy, the pharmacist
will then calculate the discounted price of your prescription.
Q. Are there any restrictions on who can utilize the discount program?
Answer: No, there are no age, income, or enrollment restrictions, all members of
your household are eligible to participate.
Q. What prescription medications are covered under the discount program?
Answer: All FDA approved brand and generic drugs are covered under the plan.
Q. How many pharmacies participate in the program?
Answer: There are currently over 54,000 participating pharmacies in the United States.
Q. How can I determine how much my prescription will cost?
Answer: There are two ways you can obtain the price prior to going to your participating
pharmacy. You can visit the drug pricing link from the website listed on your card,
or you can call the member service phone number and a representative can assist
with pricing your prescription.
Q. Is there a mail order program that may help to save me even more on my prescriptions?
Answer: Yes, in many cases you can save more on your maintenance medications through
the mail order program. Please visit the mail order link from the website printed
on your card.
Q. How much can I expect to save using the discount program?
Answer: Savings on individual drugs can vary greatly. Savings can be as high as
20% on brands and 70% on generics. Sometimes the pharmacy's price is lower than
your discounted price and there is no savings. The average savings off the pharmacy's
normal price is approximately 35%.
Q. Do prices vary at different pharmacies in the network?
Answer: Yes, pharmacies contract with different agreed upon discount rates. It is
important to research pharmacies in your community to find the best available price.
Q. I used my card and the pharmacy said it did not save me anything?
Answer: In some cases the pharmacy's retail price can be lower than your discounted
network price. In that case, you always receive the lowest price available at your
Q. How do I find a participating pharmacy?
Answer: There are two ways to locate a participating pharmacy. You can visit the
pharmacy locator link from the website listed on your card, or you can call the
member service phone number and a representative can assist with locating a pharmacy.